Frequently Asked Questions

Our Rental Agreement contains the complete terms and conditions for your reservation, including cancellation, pets, smoking, damages, occupancy, and other important policies.

Read the Full Rental Agreement →

Our standard cancellation policy is:

• More than 30 days before check-in: 100% refund
• 7–30 days before check-in: 50% refund
• 7 days or less before check-in: No refund

Cancellation policies may vary by property, so please review the cancellation terms shown on your specific reservation.

Your booking total includes the applicable fees for your stay and is shown at checkout. Additional charges may apply in certain circumstances, such as damages or violations of the Rental Agreement.

Each property is stocked with the essentials for your stay, including linens, towels, and basic kitchen supplies. Specific amenities vary by property, so please refer to the individual listing for details.

• Coffee: All properties have a coffee maker, and we provide the appropriate grounds or pods to get you started. Coffee makers vary by property, so check the individual listing for details.
• Cooking supplies: Each property includes basic cooking supplies, including oil and spices, to help you prepare a meal.
• Firewood: Guests are asked to bring their own firewood.